Are online ratings affecting your bookings?
Get a free online reputation audit for your hotel on Google, Booking, and TripAdvisor—and learn how to improve your ratings without spending on ads. Our reputation management experts will prepare a personalized report with practical insights to boost your property’s image on top travel platforms.
Why Reputation matters for your Bookings
Unanswered Reviews = Poor Service Perception
- 93%of guests read reviews before booking
- 4.0A rating below this reduces trust & sales
- 35%Hotels with a 4.5 rating get 35% more bookings
What’s included in the Free Audit:
- Number of unanswered reviews on Google, Booking, and TripAdvisor
- Frequent complaints and problematic issues
- Rating comparison with competitors
- Report with recommendations delivered within 24 hours
- Plan to improve reputation with minimal effort
Case study: how we helped a hotel in the Algarve (Portugal) improve its rating
💬"Thank you for your work! We didn’t even realize how much this impacted our guests."
— Hotel Manager in Albufeira
— Hotel Manager in Albufeira
Before
— Rating 3.9
— 120+ unanswered reviews
— Complaints about cleanliness and service
— 120+ unanswered reviews
— Complaints about cleanliness and service
After 3 Months:
— Rating 4.4
— 100% of reviews answered
— +24% direct bookings
— 100% of reviews answered
— +24% direct bookings
Request Free Hotel Audit
The audit takes 1 business day. We’ll send you a link to your personalized report—no obligations.
About Us
We are a Portugal-based digital marketing agency specializing in helping hotels improve their reputation, raise their ratings, and increase bookings.
We work with hotels worldwide, including family-run hotels, boutique hotels, and guest houses.
We work with hotels worldwide, including family-run hotels, boutique hotels, and guest houses.
Yes! The audit is 100% free and without obligation.
You will receive the report and, if you wish, we can schedule a meeting to discuss how to implement the recommendations. The decision is entirely yours.
Within one business day, we will send you a link to access the full report.
No, we only use public data. No password or login is required.
Online reputation management for hotels is a systematic task that involves constantly monitoring guest reviews, responding to comments in a personalised manner, identifying and reporting fake reviews, and taking action to improve the hotel's scores and positioning on booking sites and review platforms. This management is essential for the hotel sector, as online reputation directly impacts bookings and travellers' choices, having as much influence as traditional advertising.
It also involve SEO and sales tactics.
It also involve SEO and sales tactics.
Responding is only part of the process. We handle difficult reviews, remove fake reviews, improve your overall rating, and apply sales and SEO strategies directly to your reputation management.
We also analyse weaknesses and identify opportunities for growth. We deliver clear, structured information based on guest feedback — for more confident and effective management decisions.
Our independence is your filter against subjectivity. We see what often goes unnoticed by those on the inside.
We also analyse weaknesses and identify opportunities for growth. We deliver clear, structured information based on guest feedback — for more confident and effective management decisions.
Our independence is your filter against subjectivity. We see what often goes unnoticed by those on the inside.
The service is provided by a team specialising in online reputation for the hotel sector. They work together: reputation analysts, guest communication specialists, copywriters, digital marketing strategists and a lawyer specialising in professional disputes and legal appeals. Many of our specialists have direct experience working in the hotel industry, which ensures a deep understanding of the specific needs and challenges of the sector. Each step — from monitoring to response and recommendation — is carried out by experienced professionals focused on real results for your hotel.
It depends on the volume and platforms. For a small hotel, starting at €100/month. The exact amount is determined after the audit.
The typical ROI for our ORM service in hotels, based on current case studies, is 350% and up to 1000%, especially when the hotel's reputation was previously less than ideal. Each case is unique, and it’s best to make calculations based on your own booking numbers, average daily rate, and the cost of ORM services.
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